Online Dispute Resolution

The European Union has created a website to support consumers in filing their complaints about any dispute in which they are involved. In this context, VictorAfonso provides all the information so that you can exercise your right of complaint with an official entity, third party and impartial to the process. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr and expose your dispute.

WHAT IS ALTERNATIVE DISPUTE RESOLUTION?

The alternative resolution of disputes is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the context of consumer disputes’.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.

VictorAfonso makes available the websites of some of these entities that can help you to present your arguments:

Sugestões de Entidades de Resolução Alternativa de Litígio

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt

Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
http://www.triave.pt/

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
http://www.ciab.pt/pt/

CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
https://www.cimpas.pt/