{"id":811,"date":"2021-03-24T16:30:17","date_gmt":"2021-03-24T16:30:17","guid":{"rendered":"https:\/\/victorafonso.pt\/?page_id=811"},"modified":"2022-09-28T10:49:14","modified_gmt":"2022-09-28T10:49:14","slug":"resolucao-de-litigios-online","status":"publish","type":"page","link":"https:\/\/victorafonso.pt\/en\/resolucao-de-litigios-online\/","title":{"rendered":"Resolu\u00e7\u00e3o de Lit\u00edgios Online\u200b"},"content":{"rendered":"
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Online Dispute Resolution<\/h3><\/div><\/div><\/div><\/div><\/div><\/section>

The European Union has created a website to support consumers in filing their complaints about any dispute in which they are involved. In this context, VictorAfonso provides all the information so that you can exercise your right of complaint with an official entity, third party and impartial to the process. So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website https:\/\/ec.europa.eu\/consumers\/odr and expose your dispute.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

WHAT IS ALTERNATIVE DISPUTE RESOLUTION?<\/h3><\/div><\/div><\/div><\/div><\/div><\/section>

The alternative resolution of disputes is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.<\/p>

You may know the concept of alternative dispute resolution by another name: \u2018mediation\u2019, \u2018conciliation\u2019, \u2018arbitration\u2019 or \u2018competent committee in the context of consumer disputes\u2019.<\/p>

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.<\/p>

VictorAfonso makes available the websites of some of these entities that can help you to present your arguments:<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Sugest\u00f5es de Entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgio<\/h3>

CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong>
https:\/\/www.cniacc.pt<\/a><\/p>

Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong>
http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p>

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong>
http:\/\/www.triave.pt\/<\/a><\/p>

CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong>
http:\/\/www.ciab.pt\/pt\/<\/a><\/p>

CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/strong>
https:\/\/www.cimpas.pt\/<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Resolu\u00e7\u00e3o de Lit\u00edgios Online A Uni\u00e3o Europeia criou um site para apoiar os consumidores na apresenta\u00e7\u00e3o das suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito, o VictorAfonso disponibiliza toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo. Assim, se […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-811","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav","circle-sale"],"_links":{"self":[{"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/pages\/811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/comments?post=811"}],"version-history":[{"count":14,"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/pages\/811\/revisions"}],"predecessor-version":[{"id":2375,"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/pages\/811\/revisions\/2375"}],"wp:attachment":[{"href":"https:\/\/victorafonso.pt\/en\/wp-json\/wp\/v2\/media?parent=811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}